AnkaElectro

Privacy Policy

Transparent, human‑readable, and practical. Here is exactly how we handle your data at AnkaElectro.

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Last updated: November 29, 2025

We collect only what we need, store it securely, and never sell your data.

📘Introduction

AnkaElectro ("we", "our", "us") is committed to protecting your privacy. This policy explains what data we collect, why we collect it, how we use it, and the choices you have. If something is unclear, email us at info@ankaelectro.com — we reply.

🧭Principles We Follow

  • Data minimization — we only collect what is necessary for the service
  • Security by design — encryption in transit (HTTPS) and at rest where applicable
  • Transparency — clear explanations in human language, not legalese
  • Control — simple ways to access, edit, export, or delete your data
  • No dark patterns — consent must be explicit, revocable, and easy

📥Information We Collect

You provide

  • Name and contact details (email, phone, address)
  • Delivery details and order notes
  • Payment info (processed by secure payment processors — we never store card numbers)
  • Account credentials (hashed, never stored in plain text)

We collect automatically

  • Device and browser details, IP, language, time zone
  • Pages viewed, clicks, time on page, referring links
  • Error diagnostics and performance metrics
  • Approximate location (city‑level) for shipping estimates

🎯How We Use Data

  • Process orders, payments, deliveries, and returns
  • Send transactional emails (order confirmations, shipping updates)
  • Provide customer support and resolve issues
  • Improve website performance, security, and user experience
  • Personalize content and recommendations (with your consent)
  • Comply with tax, accounting, and legal obligations

🤝Sharing & Disclosure

We do not sell personal data. We share it only with vetted processors when needed to operate the service:

  • Payment processors (to process your payments)
  • Delivery companies (to ship your orders)
  • Analytics & performance tools (aggregated usage metrics)
  • Fraud prevention & security services

All processors are bound by contracts and cannot use your data for their own purposes.

🧰Security Measures

Transport

HTTPS/TLS, HSTS

Storage

Encrypted at rest where applicable

Access

Least‑privilege, audit logs

Backups

Encrypted backups, regular tests

Monitoring

WAF, rate‑limiting, anomaly detection

Policies

Security training, incident response

🍪Cookies & Similar Technologies

We use essential, performance, functionality, and advertising cookies. Manage your choices in the cookie banner or learn more in our Cookie Policy.

🌍International Transfers

If data is transferred outside your country, we rely on appropriate safeguards (such as Standard Contractual Clauses) to ensure your rights remain protected.

⏳Data Retention

We keep data only as long as necessary to provide services and comply with legal obligations. Typical retention periods: orders (10 years, accounting), support conversations (up to 24 months), analytics (12–24 months, aggregated).

🧑‍⚖️Your Rights

  • Access — request a copy of your personal data
  • Rectification — correct inaccurate or incomplete data
  • Erasure — request deletion where legally permitted
  • Restriction — limit how we use your data
  • Portability — receive your data in a portable format
  • Objection — opt out of certain processing
  • Withdraw consent — at any time for processing based on consent

To exercise your rights, email privacy@ankaelectro.com. We respond within 30 days.

👶Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children. If you believe a child provided personal data, contact us to remove it.

🔁Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We’ll post the new version here and update the date at the top. Significant changes may be communicated via email or banner.