β Our Promise
At AnkaElectro, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help with returns, exchanges, or refunds within our policy guidelines.
Refund Policy
Our comprehensive policy on returns, refunds, exchanges, and cancellations. Your satisfaction is our priority.
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β°Return Timeframe
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14 Days from Delivery
You have 14 calendar days from the date you receive your order to initiate a return or exchange.
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Standard Items
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Gift Items
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Defective Items
βReturn Eligibility Requirements
To be eligible for a return, your item must meet the following criteria:
β Required
- Unused and in original condition
- In original packaging with all items included
- All tags, labels, and protective films intact
- Original receipt or order confirmation
- All accessories, manuals, and cables included
β Not Allowed
- Items damaged by misuse
- Missing original packaging
- Items worn or showing signs of use
- Personalized/customized products
- Beyond return window
π«Non-Returnable Items
The following items cannot be returned for hygiene, safety, or legal reasons:
- Software and digital downloads (games, apps, licenses)
- Personalized or customized items (engraved products, custom configurations)
- Gift cards and store credits
- Intimate items (if opened)
- Items damaged by misuse or accidents
- Items without original packaging or accessories
- Items returned after the 14-day period
- Special order or made-to-order items
- Items purchased from clearance or final sale
- Perishable goods or consumables (if opened)
πHow to Return an Item
1
Contact Us
Email us at returns@ankaelectro.com or call (0212) 882 5253 with your order number and reason for return.
2
Receive Return Authorization
We'll provide a Return Merchandise Authorization (RMA) number and return instructions within 24-48 hours.
3
Package & Ship
Package the item securely in its original packaging, include the RMA number, and ship it to our return address.
4
Receive Refund
Once we receive and inspect your return, we'll process your refund within 7-10 business days.
π°Refund Process
Timeline & Method
β±οΈ Processing Time
7-10 business days after we receive your returned item
π³ Refund Method
Refunded to your original payment method
πExchanges
Need a different size, color, or model? We're happy to help with exchanges:
- Contact us first: Email info@ankaelectro.com with your order number and desired exchange
- Availability check: We'll confirm if the item you want is available
- Return process: Follow the standard return process above
- Price differences: If the new item costs more, you'll pay the difference. If less, we'll refund the difference
- Timeline: Exchanges follow the same 14-day return window
π¦Return Shipping Costs
Customer Pays
Return shipping is generally the customer's responsibility, except in cases of defects, wrong items, or our error.
We Pay
Free return shipping for defective items, wrong items sent, or items damaged during shipping.
βCancellations
You can cancel your order before it ships:
- Before shipment: Contact us immediately. If we can stop the order, we'll provide a full refund
- After shipment: You'll need to return the item using our standard return process
- Digital items: Cannot be cancelled once purchased (as per digital content regulations)
β οΈDefective or Damaged Items
If you receive a defective or damaged item, we'll make it right immediately:
- Contact us within 48 hours of delivery with photos of the damage
- We'll arrange a free return pickup or provide a prepaid return label
- We'll ship a replacement immediately or provide a full refund
- You may also contact the manufacturer directly if covered by warranty
πRefunds for Gift Purchases
If you received an item as a gift and want to return it:
- You have 30 days from the original purchase date to return
- Refunds will be issued as store credit or a gift card
- You'll need the original order number or gift receipt
- Standard return conditions apply (unused, original packaging, etc.)
βFrequently Asked Questions
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 7-10 business days. The time it takes for the refund to appear in your account depends on your payment method and bank.
Can I return a product without the original receipt?
We prefer the original receipt, but if you have the order number, we can look up your purchase in our system and process the return.
What if I received the wrong item?
That's our mistake! Contact us immediately, and we'll arrange a free return and send you the correct item right away, or issue a full refund if preferred.
Can I return opened software or digital items?
Unfortunately, due to copyright and licensing laws, opened software and digital downloads cannot be returned. However, if the software is defective, we'll work with you to resolve the issue.
πContact Us
For questions about returns, refunds, or exchanges, please contact our customer service team:
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Email
returns@ankaelectro.com
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Phone
(0212) 882 5253
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Not Satisfied? We're Here to Help
Your satisfaction is our top priority. If you have any concerns or special circumstances, please reach out. We'll work with you to find a solution.
Contact Customer Service